Your customers expect answers fast. Most small businesses can't keep up. Now you can.
The CyberWarrior Support Digital Worker handles your customer support around the clock: ticket triage, FAQ responses, account lookups, issue resolution, and escalation management. Flat $2,500/month. No hiring. No training. No long-term contracts.
The problem most small businesses never solve
A dedicated support hire costs $45,000–$60,000 a year and covers one shift. Customers don't only have problems between 9 and 5. After-hours inquiries go unanswered until the next morning, and that wait is often enough to lose the customer.
Even during business hours, one person can only handle so many tickets at once. Volume spikes, backlogs build, response times slip, and satisfaction scores drop. Hiring a second rep doubles the cost. Most small businesses absorb the problem instead.
What your Support Digital Worker team does
This isn't a basic FAQ bot. It's a fully operated service: AI handling the volume and speed, experienced support professionals providing oversight, managing escalations, and continuously improving the knowledge base.
Ticket Triage and Response
Every inbound request gets acknowledged in under two minutes, across email, chat, and web forms. Tickets are automatically categorized, prioritized, and routed. Common issues are resolved on first contact without escalation.
FAQ and Knowledge Base
Your Support Digital Worker is trained on your products, services, policies, and common issues. It learns continuously from resolved tickets, identifies knowledge gaps, and flags them for your team. Customers get accurate, consistent answers every time.
Account and Order Support
Account status lookups, order tracking, billing inquiries, and basic account changes handled within defined permissions. Your customers get the information they need without waiting for a human to look it up.
Escalation Management
When an issue needs a human, it gets routed immediately with full context. Sentiment is monitored in real time. Frustrated customers are flagged before situations escalate. Your team only touches the tickets that actually need them.
How it works
Support volume is unpredictable. Staffing for peak volume means paying for idle capacity most of the time. Staffing for average volume means falling behind when things spike.
AI handles the full volume, 24/7, without the staffing math. Experienced support professionals monitor quality, manage the knowledge base, handle complex escalations, and ensure every customer interaction meets your standards.
The result is the combined output of two full-time support reps, available around the clock, delivered for a fraction of what one would cost to hire.
What you can expect
| What We Deliver | Target |
|---|---|
| First response time | Under 2 minutes |
| Ticket acknowledgment | 100% within 5 minutes |
| First contact resolution rate | 70–80% |
| Escalation rate | Under 20% |
| Customer satisfaction score | 90%+ |
| Service availability | 24/7, 99.9% uptime |
| Knowledge base accuracy | 95%+ |
| End-of-day ticket backlog | Zero |
Every client receives a weekly support report covering volume, resolution rates, response times, and satisfaction scores.
Pricing
$2,500/mo
Two full-time support reps would run $90,000–$120,000 a year before benefits, and still leave gaps in coverage outside business hours. A Support Digital Worker delivers that same combined output for $30,000 a year, with true 24/7 availability from day one.
How to get started
Getting up and running takes less than 30 days.
Discovery Call (30 min)
We learn your support volume, channels, and most common issues.
Proposal Review (24–48 hours)
We confirm scope, knowledge base plan, and escalation protocols.
Agreement
Month-to-month service agreement, digital signature.
Onboarding Kickoff (within 5 business days)
System access, knowledge base ingestion, workflow configuration.
Go-Live (within 30 days of signing)
Full support coverage begins.
Discovery Call (30 min)
We learn your support volume, channels, and most common issues.
Proposal Review (24–48 hours)
We confirm scope, knowledge base plan, and escalation protocols.
Agreement
Month-to-month service agreement, digital signature.
Onboarding Kickoff (within 5 business days)
System access, knowledge base ingestion, workflow configuration.
Go-Live (within 30 days of signing)
Full support coverage begins.
Also available
Each Digital Worker role is $2,500/month on the same month-to-month terms.
Marketing
Content creation, social media, email campaigns, demand generation
Sales
Lead response, follow-up sequences, calendar booking, CRM management
Back Office
Document processing, workflow automation, deadline tracking
IT & Cyber
24/7 managed detection and response, help desk, endpoint protection, patch management
Ready to see what a Digital Worker can do for your business?