Managed Services
Contracts, Cancellation & Flexibility
Contract terms, cancellation policy, data handling, and what happens if you are unhappy.
Is there a long-term contract or is this month-to-month?
Month-to-month. No annual contracts, no minimum terms, no lock-in. You can cancel any managed service with 30 days' notice. This is permanent policy — not a promotional offer.
All CyberWarrior managed services operate on month-to-month agreements. There are no annual contracts, no 6-month minimums, no commitment periods, and no lock-in.
The only requirement to cancel is 30 days' written notice. After that notice period, your service ends and billing stops.
Month-to-month terms mean our accountability is monthly. If we do not deliver, you leave.
For clients concerned about us canceling on short notice: our agreements are mutual. We also provide 30 days' notice.
The month-to-month structure applies to every function and every service independently. Canceling one function does not affect others.
How much notice do I need to give to cancel?
30 days' written notice to cancel any managed service. Email your account manager with your cancellation request. Billing stops at the end of the 30-day notice period. No fees, no exit interviews required, no pressure.
How to cancel: Email your account manager (or info@cyberwarrior.com) with your cancellation request. Include the service(s) you are canceling, and the effective date.
What happens next: Your account manager confirms receipt and your service end date. Service continues through the 30-day notice period.
No exit interviews required. No cancellation fees. No administrative fee.
Partial month billing: If your 30-day notice period ends mid-month, you are billed only for the portion of the month you received service.
What you receive at end of service: Within five business days, CyberWarrior sends you an offboarding package: work summary, data exports, and access revocation confirmation.
What happens to my data if I cancel?
Within five business days of cancellation, CyberWarrior provides you with data exports of your records, confirms deletion of your data from our systems, and revokes all access. Your data is yours. We retain nothing after the service end date.
During the engagement: CyberWarrior accesses and processes your business data solely for delivering your service. We do not use your data for any other purpose, including training AI models or third-party sharing.
At cancellation, within five business days: 1. Data exports in standard formats for any data maintained on your behalf 2. Written confirmation of deletion from our internal systems and AI tools 3. Revocation of all access credentials with written confirmation 4. Return or confirmed destruction of any physical or digital assets
What we do NOT retain: Customer contact information, proprietary documents, credentials, or content/IP.
What we do retain (for legal compliance): Our own internal service delivery records and communications.
If you want a specific data retention and deletion policy in writing before signing, we will provide it.
Can I pause service instead of canceling?
Pause is evaluated on a case-by-case basis. If you need to pause for a defined period — seasonal business slowdown, a major internal project — contact your account manager and we will discuss options. Billing during a pause depends on the situation.
CyberWarrior does not have a standardized pause feature, but we handle pause requests flexibly for clients in good standing.
When pauses work well: Seasonal businesses, planned internal transitions, or temporary constraints.
How we handle a pause request: Contact your account manager as early as possible. We will discuss reason, expected duration, and what "paused" looks like.
Billing during a pause: Negotiated based on the situation. Brief pauses may be at a reduced rate. Longer pauses may be nominal.
What we do not do: Bill you full price for a service we are not actively delivering.
If you are considering canceling because of a temporary situation, contact us first.
Are there cancellation fees?
No. There are no early termination fees, no administrative fees, and no charges for the cancellation process. You pay for service delivered through the 30-day notice period. That is it.
There are no cancellation fees of any kind.
- Early termination fee: $0
- Administrative or processing fee: $0
- Notice period cost: You pay for services delivered during the 30-day notice period at your standard rate
- Data export or offboarding fee: $0
Total cost to cancel beyond the notice period billing: $0.
The month-to-month structure and no-fee cancellation policy are the same for every client. They are not negotiated terms. A client who signs and cancels after month one pays the same cancellation fees as a client who has been with us for two years: none.
If I'm unhappy in the first 30 days, what are my options?
Tell your account manager. We will diagnose what is not working, propose specific changes, and give you a committed timeline for improvement. If we cannot resolve your concerns within the first 30 days, you can cancel with the standard 30-day notice. We do not hold clients who are not getting value.
If something is not working in the first 30 days, the correct first step is a direct conversation with your account manager.
The first 30 days are a calibration period. We may not get everything right on the first attempt — particularly with creative functions like Marketing or with Sales Pipeline where your ICP may need refinement. Early dissatisfaction is usually fixable.
What we do when you raise a concern: 1. Listen to exactly what the issue is — specific diagnosis, not a general complaint 2. Propose concrete changes: adjusted prompts, reconfigured workflows, different targeting 3. Give you a committed timeline — typically within one week
What we do not do:
- Dismiss your concern or tell you the problem is your expectations
- Take several weeks to respond
- Wait until the end of the month to address something you raise in week two
If changes do not resolve the issue, you can cancel with 30 days' notice.
Still have questions?
We're here to help. Reach out and we'll give you a straight answer.